Category Archives: Marketing

Era of bonehead branding from MSN comes to a close

Bing.comMicrosoft has now officially announced the relaunch and re-branding of Microsoft Live Search as Bing.com. One of the biggest branding blunders in Internet history, “Live Search” will thankfully go the way of the dodo.

Take this as a lesson: make sure your brand sounds like a brand. If I were to tell you that Microsoft was launching a product called “Cool Search” would you guess that it was on cool.com? Unlikely. You’d probably look on Microsoft.com, or perhaps coolsearch.com, both of which would be disappointing.  When your brand sounds too much like a plain old adjective, you need to attach the .com.

They could have avoided all this and capitalized on the excellent domain Live.com by using the name Microsoft Live.com Search.  It is a mouthful, but it would give you a much better idea of where to go to search.  But now, with their users thoroughly confused, they’ve decided to give up and rebrand entirely to Bing.com.  Some may criticize the lighthearted and nonsensical nature of the word “bing”, but I applaud the move – it’s short, it’s memorable, and if their new features are competitive with the other search engines, it’ll help build brand awareness and loyalty.  Bing  won’t challenge Google anytime soon, but it would be nice to have a viable alternative.

Kindle 3 – Now THIS I would buy

CollegeHumor.

Zumbox: When good ideas go bad

Zumbox logo

Have you ever wanted to let someone send you an email, but didn’t want to give out your email address?  Thanks to Zumbox, now you can keep your email address safe and sound by simply giving out your physical address instead.  Awesome!  Maybe when I don’t want to give out my phone number, I’ll give out my social security number instead.  Brilliant guys. 

I know where they are trying to go with this idea – they’re trying to replace the ridiculous volume of bills, credit card offers, and junk mail that we all receive, and that is certainly a noble cause, but it just won’t fly unless the senders of this mail buy in first.  If Zumbox could promise me that all my junk mail would come in electronic form (and ideally get filtered out by Google so I’d never see it), then I’d sign up in a heartbeat.  

What’s more likely to happen is that direct marketers will continue to send mail to my physical address and they’ll also send their spam to my Zumbox email address because ITS THE SAME ADDRESS.  The spammers no longer have to trick me into giving up my email address because they can just send their junk email to my Zumbox, and now they can send me even more spam because it’s cheap - Zumbox charges marketers 5 cents per email and the rates are even lower for high volume marketers, so that’s a bargain compared to physical mail.  With rates like these, it’s worth multi-channel spamming someone on their Zumbox and their physical address to get a better response rate.  Wonderful.

So guys, go back to the drawing board, get the USPS and the Direct Marketing Association on board so this idea won’t increase the amount of spam in my life, and then get back to me.

Verdict: Sad. Noble concept, but this incarnation is doomed.

Tasteless pun of the day award: CNN!

About Anna Nicole Smith, who was today found to have died from a drug overdose: “clearly this is a woman who led a very troubled life – a lot of highs, a lot of lows.”

McDonald’s shortest-lived ad campaign ever?

You may have seen some of McDonald’s’ (where does the apostrophe go there?) ads in their So good, it’s almost embarassing campaign. Not only does the tagline itself not make sense, but the ads were downright bizarre.

Exhibit A: The ad below with the woman who either looks high on glue fumes, or just plain dead.

McDonalds Ad

Special thanks to Yahoo Mail for bringing this ad to my attention.

Payperpost.com to challenge Google

PayperpostJust when you thought the Internet couldn’t become any more cynical, along comes Payperpost.com, a site that pays “professional bloggers” to pimp products and services. Here’s the deal: if you have a blog, you can pick from a list of products and services to write about, and each one has a bounty that you will earn once your article is posted and approved by the company that’s paying for it.

For those of you who don’t have a background in journalism, there is supposed to be a huge, big, massive, ginormous brick wall between Editorial and Sales. That means that editorial should never be influenced by the people who pay the publication, but Payperpost flies right in the face of convention and does exactly that.

After running along completely without ethics for their first few months, they have now added a disclosure requirement thanks to FTC regulations, so their bloggers have to disclose that they were paid to post their articles. Okay, so it’s okay to be a slut as long as you disclose that you’re a slut, I suppose.

What really interests me, however, is the possible implications for search engines, and in particular, Google, who put a lot of weight on inbound links. A key point to think about here is that despite their happy, shiny marketing copy Payperpost will not be used by professional bloggers. A real blogger lives and dies by her reputation for honesty and impartiality, so they could never afford to put a disclosure on their site saying that they were paid for an article – their reputation would be shot, and it would be all over. Payperpost isn’t hiring professional bloggers, they’re hiring paid bloggers.

Sluts

So, what good does it do to hire someone to write about your product if their blog isn’t a big, popular one? I’ll tell you: if you hire enough of them, the collective weight of their links to your site will give you more weight in Google. Although it isn’t written anywhere on their site, Payperpost’s purpose seems to be to help companies increase their Google rankings, so they can drive cost-effective traffic to their sites.

With dozens or hundreds of bloggers writing about your product, it shouldn’t be too hard to build a high relevancy rating at Google. Just tell the bloggers to link to your site using the text “Green widgets” and to talk about green widgets in their articles a lot, and before long you’ll show up on Google when people search for “green widgets.”

So what is a search engine to do? Google can try to give less weight to these paid blogs, but it’s essentially impossible for a machine-driven search engine to tell which blogs are paid and which aren’t, so Google will doubtlessly be fooled, and may end up full of spammy links thanks to little old Payperpost.

The only definite solution is to go social. People (as a whole) know what’s good and what isn’t, and will filter out the garbage that’s being linked to from a hundred paid blogs. Jimmy Wales is apparently working on a new social search, but it’s quite a ways off from being relevant. Perhaps Social Q&A will step up to fill the void?

Amazon forges yet another beaten path

Askville LogoI guess Bezos is getting tired of the ecommerce biz – Amazon has just released their Askville Social Q&A service, a competitor to sites like Yahoo Answers, MSN Live QnA, and my own Answerbag(which predates all of them, incidentally. Not being snippy, just pointing it out so the title of this post doesn’t sound hypocritical.)

I suppose for Amazon it’s opportunistic – they saw it work at Yahoo Answers, so they did it themselves, and they have enough traffic already to make almost any social service work. (I won’t pretend that they were imitating Answerbag, the smaller, nimble competitor!) The bummer is that they really didn’t add much to the concept.

It works essentially the same way as Yahoo Answers and MSN’s service, but it’s actually even more limiting – when someone asks a question, only 5 people can give answers, and then those five people are the only ones who can evaluate the answers and decide which one is the best. Why the limits, guys? Server too small? Wouldn’t having more people evaluate your answers make them better? Wouldn’t allowing more people to PROVIDE answers result in better answers? According to their site:

We’ve placed a limit on the number of answers per question to make sure you are not overwhelmed with too many answers to your question. If you want to get more than 5 answers you can simply ask your question again – it’s free!

They’re probably right. Six answers is just too many for my feeble brain to process. Thank you for giving me that limit, and encouraging me to ask the question again if I really, really want a sixth answer.

One more thing, you can’t see the answers until all five have been posted, so you may end up posting the exact same answer someone else already gave, and you won’t know until the question gets five answers. Another bummer about that is if your question doesn’t get answered, it gets deleted. You have to come back and ask again. Seems like a pain.

I will give them credit for Map Answers – neat idea, and it was implemented well. They do Video Answers (as Answerbag does), but for some reason don’t do Image Answers. And, of course, they let you embed Amazon product listings in your answers, if you happen to be eager to help a struggling ecommerce company hawk their wares.

I could go on, but I am far too biased to make this post sound objective at all. I have nothing against Amazon as a company and in general I like their stuff and I’ve even found inspiration from various features of their main site. But this time…c’mon guys – let’s innovate a little!

Amazon forges a beaten path

I always wonder why people copy business models that haven’t taken off. If you’re going to improve upon the model, that’s cool, but if the existing model isn’t exactly a hit, why copy it with the exact same model?

Amazon apparently looked at barely-recognized mobile Q&A service AskMeNow and said to their collective selves, hey let’s do the same thing! And let’s give it a dumb name! So, now Mr. Bezos and company are rolling out Nownow.com (currently in invite-only beta.) It may be mobile, but it isn’t social. It isn’t Web 2.0. It isn’t a hip new technology. It’s a crew of people in a sweatshop in India or the Philippines who can make a living from Americans who will spend a quarter to find out who won the World Series in 1946.

If no one has heard of AskMeNow, and no one uses Google Answers (same business model, but not mobile), why does Jeff think this is a good idea? How does this help him sell books? Or anything else, for that matter?

How to decorate your dead loved ones

Ever have a loved one die, but think that a boring old wood coffin just doesn’t do them justice? Well, your prayers have been answered. Thank you Oxford Coffins for giving us Colored Coffins. Here are a few of my favorites:

4by4.jpgcardiff.jpgeasy-rider.jpg

And for all your death and dying needs, be sure to check out Funeral Depot – it’s like Home Depot, but for dead people. When you go to the link, be sure to use Internet Explorer and turn your speakers on – their opening audio is not to be missed.

My orgasmic scenario gets a little closer

With Microsoft’s release of the Zune today, we are that much closer to my orgasmic scenario of having our media accessible anywhere, any time. While it has some neat forward-looking features like wireless filesharing, some marketing genius decided to release the Zune in white, black, and brown…way to counter those geek vs. cool-guy Apple commercials, guys.

While I’m not convinced that MS will steal much market share from the iPod (partly thanks to their unimaginative color options), I am glad to see someone pushing Apple to finally go wireless with the iPod. They’ve been cruising with incremental improvements for the past few years, racking up the profits, so they needed a little kick in the ass to get them to move their technology forward.

We’ll see if MS or Apple is the first to release a unit that acts as a phone as well and can access media from your home PC. That’s when I jump in with both feet.